What You Will Be Doing

• Demonstrate detailed product knowledge when assisting clients both on the phone and via email
• Drive platform adoption and offer best practice tips to help clients effectively meet their business goals
• Give personalized web-based training to corporations and associations
• Gather client requirements for future releases of the product
• Collaborate with the sales team to introduce new features and opportunities to clients
• On board new clients through training, implementing their accounts and understanding their needs
• Opportunities to train clients onsite; up to 20% travel required

What You Need for this Position

• Bachelor's degree with strong academic credentials
• Strong business acumen, ethics and high integrity
• Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools like WebEx a plus
• Experience with Excel, HTML, and CSS is a plus
• Excel at developing relationships over the phone and in person.
• Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
• Excellent communication skills (verbal and written)