• Clarifies the vendor queries which are logged into the application.
• Interacts with clients at all levels of the client's organization.
• Escalates non-routine issues to SAP Lead for problem resolution
• Identifies and recommends opportunities to enhance/streamline business processes.
• Ensures all work is performed in accordance with targets.

Responsibilities/ Authorities

• Researches and responds to vendor, and client inquires on payment status providing a complete assessment of the issues and offers recommendations to resolve·        
• Analyzes vendor statements to ensure invoices are paid within contractual terms.
• Actions are taken on discrepant invoices to successfully resolve payment anomalies.
• Results are communicated to the client representative and vendor·        
• Performs audit compliance activities on Vendor queries logged into the Support Works (Software to track the vendor queries)·        
• Follow ups on overdue invoices·        
• Updating the productivity trackers on daily basis·        
• Quality check for the vendor queries solved by colleagues·        
• Solves issues with the exceptional invoices
• Co-ordinates and guides team members whenever required
• Reconcile sub ledger accounts per client reconciliation policy.